Lucia created self-awareness of our needs through conversations where we could reflect and expose challenging symptoms impacting our agility. Through multiple rounds of these coaching sessions, we identified some of the root causes but also techniques to increase agility and improve performance. Through Lucia’s passion in living the values and improvements in performance demonstrated by implementing change, we started our journey towards adopting Agile. Lucia maintained balanced, unbiased views to build consensus across teams and leverage collaboration, enabling the teams to adopt alignment-building and continuous improvement activities. Lucia periodically reassessed the teams maturity level and guided them through a continuous improvement approach until they became to do it themselves.
Program Manager (United Kingdom)
Lucia created self-awareness of our needs