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Rob Parker
Head of BI Architecture (Gibraltar)
Catalyst for a revolutionary change

Lucia has been the catalyst for a revolutionary change in the way that the BI team works.  Whilst embracing Scrum and Agile practices is a team cultural change and its successes are reflection of the team effort, the BI team would not have made that change without the guidance and coaching of Lucia.  Her enthusiasm, passion and demonstrable experience have challenged us constantly to reevaluate how we can apply the guiding principles of Scrum and Agile not only to change the way we think and act, but to continuously improve our processes and the value that we provide to the business.
The biggest change of thinking and behaviour that has resulted from her coaching has been seen in the culmination of the delivery being managed by self organising feature teams committing to delivery based upon predictable capacity. Lucia’s experience, drive and coaching have been key in getting us to the point whereby we were able to demonstrate the value of this approach empirically, change the culture of team organisation and project planning from stakeholders down to the development teams. Lucia is a very inclusive person who naturally brings people together. She is charismatic and infectiously positive. All the way during this journey Lucia has been a passionate, enthusiastic coach and mentor. I cannot commend her highly enough as I feel that without her contribution we would not be in the in the place we are today or reaping the benefits in increased team engagement and value to the delivery streams that we now enjoy.

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